Support

What to include in your message

• The email address on your Kazu Games account.
• Your Shopify order number, if your question is about a merch order.
• The game or bundle your question is about.
• Photos of the item and shipping label for damaged, misprinted, or incorrect shirts.
• A short description of the issue and any screenshots if helpful.

Digital games topics

• Trouble loading or playing one of the free games.
• Account sign-in or password issues.
• Feedback, suggestions, or bug reports.

Merchandise topics

• Shopify Checkout or payment problems.
• Order status, production times, and tracking links.
• Shipping address changes or undeliverable packages.
• Damaged, defective, or misprinted shirts.
• Wrong item or wrong size received, and sizing questions.
• Returns and refunds — see the Refund Policy and Shipping Policy.