This policy covers physical print-on-demand merchandise ordered through our Shopify checkout.
Digital games
All Kazu Games digital party decks are completely free to play in your browser. There is nothing to buy, so there is nothing to refund.
Merchandise (physical shirts)
Shirts are made to order by our print-on-demand fulfillment partner (Printful) and paid for through Shopify Checkout. Because each item is printed for you individually, we do not keep stock and cannot resell returned items.
Damaged, defective, or misprinted items
If your shirt arrives damaged, defective, or misprinted, email support within 30 days of delivery with your order number and clear photos of the item and the shipping label. We'll arrange a free replacement or a full refund at no additional cost to you.
Wrong item or wrong size sent
If you received a different product, color, or size than the one on your order confirmation, contact support with photos and we will ship the correct item at no charge.
Ordered the wrong size
Sizing mistakes are not considered defects, so they aren't automatically refundable. Please check the size guide on each product page before ordering. If your order has not yet entered production, contact support immediately and we will try to correct the size or cancel the order. If it has already shipped, we can usually help you place a discounted replacement order.
Buyer's-remorse returns
Because every shirt is printed on demand, we do not accept returns or exchanges for change-of-mind purchases. Unworn, unwashed items may be reviewed case by case if you contact support within 14 days of delivery; approved returns are refunded minus original shipping.
Unclaimed, undeliverable, and wrong addresses
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect or incomplete address, or left unclaimed at a carrier pickup point, can be reshipped at your cost. Packages lost in transit are replaced free of charge once the carrier confirms the loss.
Tracking your order
A tracking link is emailed to you automatically as soon as your order ships. See our Shipping Policy for production and delivery timelines.
How to request a review
Contact support at gudtymeskazushiki@gmail.com with your order email, your Shopify order number (for merch) or the game in question, photos where relevant, and a short description of the issue. We typically respond within 48 hours.